Terms of Service

Please read these Terms of Service ("Terms") carefully before using the Safe Harbor Dispatch website or carrier portal (the "Service"). By submitting an application, creating an account, or using the Service in any way, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Who We Are

Safe Harbor Dispatch LLC ("Safe Harbor," "we," "us," or "our") is a freight dispatching company that acts as an agent on behalf of independent carriers and owner-operators. We facilitate the connection between carriers and freight brokers. We are not a freight broker, motor carrier, or employer of any carrier using our service.

2. The Service

Safe Harbor provides dispatching services including but not limited to: load sourcing, broker communication, rate negotiation, load offer review, invoice management, and carrier portal access. The specific scope of services for each carrier is defined in the individual Carrier-Dispatcher Agreement signed prior to any dispatching activity.

Use of this website and submission of an application does not guarantee acceptance into our carrier program. We reserve the right to decline or discontinue service to any carrier at our discretion.

3. Carrier Relationship

You are an independent contractor. Nothing in these Terms or any related agreement creates an employer-employee relationship, partnership, joint venture, or agency relationship between you and Safe Harbor Dispatch LLC. You retain full control over your equipment, routes, and business operations. You are solely responsible for your own insurance, taxes, fuel, maintenance, and compliance with all applicable laws and regulations including FMCSA requirements.

4. Data You Submit

By applying through our platform, you authorize Safe Harbor Dispatch LLC to collect, store, and use the information you provide — including your name, contact details, CDL and DOT/MC numbers, equipment information, insurance certificates, W-9, and banking details — for the following purposes:

• Setting up and managing your carrier profile
• Facilitating your connection with freight brokers
• Processing settlements and invoices
• Improving and developing the Safe Harbor platform and service offerings
• Complying with legal and regulatory requirements

We do not sell your personal data to third parties. See our Privacy Policy for full details on how we handle your information.

5. Platform Development

Safe Harbor Dispatch LLC operates a technology platform that supports its dispatching service. By using the Service, you acknowledge and agree that Safe Harbor may use aggregated, anonymized data derived from platform activity — including load matching patterns, lane preferences, and operational metrics — to improve, expand, and develop the platform. No personally identifiable information is used in this development process without separate consent.

6. Fees

Safe Harbor Dispatch charges a dispatcher fee as a percentage of gross load revenue for each load dispatched. The specific fee percentage is disclosed in your individual Carrier-Dispatcher Agreement before any load is dispatched. Fees are deducted from settlement proceeds. We do not charge upfront fees or monthly minimums.

7. No Guarantee of Loads

Safe Harbor makes no guarantee of load availability, minimum earnings, or frequency of dispatches. Freight markets are subject to market conditions outside our control. We commit to making daily best-effort outreach on your behalf, but cannot guarantee outcomes.

8. Carrier Responsibilities

You agree to:

• Maintain valid operating authority (MC/DOT), insurance, and all required permits at all times
• Notify Safe Harbor immediately of any lapse in authority or insurance coverage
• Only accept loads you are legally authorized and physically equipped to haul
• Provide accurate and up-to-date information in your carrier profile
• Not misrepresent your equipment, capacity, or availability

9. Termination

Either party may terminate the dispatching relationship at any time. Termination of your account does not affect obligations on loads already dispatched. Your data will be retained as required by law and our data retention policy, after which it will be deleted or anonymized.

10. Limitation of Liability

To the maximum extent permitted by law, Safe Harbor Dispatch LLC is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including lost revenue, missed loads, or operational disruptions. Our total liability for any claim arising from or related to the Service shall not exceed the total fees paid to Safe Harbor in the 30 days preceding the claim.

11. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the effective date above and notify active carriers via the portal or email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the United States and the state in which Safe Harbor Dispatch LLC is registered, without regard to conflict of law principles.

13. Contact

Questions about these Terms? Contact us at developer@safeharborparking.com or through the contact form.